Diet-Tactic (HKCECO)

FAQ

Q: I have successfully ordered and paid online. How would you arrange delivery?

A: We shall arrange delivery as soon as possible.

  1. For purchase over HK$500 (after discount), we offer Free delivery to industrial or commercial areas.
  2. For purchase under HK$500, SF Express, shipping charge paid by receiver.
  3. Customer can self-pick up from our Quarry Bay office (close to Taikoo MTR station) during office hour.

 * We outsource our delivery service to courier company. We are not responsible for any problem arisen and any additional charges by the courier company.

Q: Can I cancel my order?

A: Customer must request cancellation in forty-eight (48) hours before dispatch. The cancellation will be effective upon our confirmation. If the order is already dispatched, cancellation cannot be made.

Q: Can I request refund or replacement?

A: If you find your product(s) in situations listed below, you can request replacement of specific product(s) within 7 days after delivery with proof.

  1. Breakage/ Incomplete product package
  2. Expired product (expiry date emphasized products excluded)
  3. Quality issue
  4. Short-shipment or wrong delivery
  • You are required to provide proof for approval as below:
  1. provide valid proof of purchase from SPARKLIFE / Diet-Tactics; and
  2. send photos of the concerned item(s) to us via email / instant messaging software.
  • We will arrange replacement of equivalent product as soon as possible. If the specific item is out of stock, we will arrange refund.
Q: Will you collect my credit card information?

A: No. We accept VISA, MasterCard, PayPal payment and bank transfer. We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
(We reserve the right to change the payment terms for any order without prior notice.)

Remarks

  • All products are listed in Hong Kong Dollars. Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.

  • We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including but not limited to the following: no sufficient stock to deliver the products you have ordered; no delivery can be arranged for your area; or one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

Copyright © 2019 SPARKLIFE Ltd.

 All rights reserved ︱Privacy Policy  私隱政策聲明